Frequently Asked Questions

All orders are subjected to credit assessment and approval process in the sole and absolute discretion of Khind. Reasons of rejection could be often times because of low credit score, potential fraud, bankruptcy.

Yes, for this Rent-to-Own model, we accept credit card or debit card.

Upon confirmation of order, you will be charged one month of payment and subsequent payments will be charged on the first day of the month until you complete the tenure of your subscription plan.

Scenario: Customer places an order on the 1st August 2022 and pays RM375 (RM125 + RM250 Processing Fee) upfront for the first month of payment. Upon delivery of the product, the subscription is confirmed and the customer will be automatically charged RM125 on the 1st September 2022 and subsequently the 1st of every month for the next 35 months.

Upon full and prompt rental payment based on your subscription plan, the ownership of the appliance will be automatically transferred to the customer at no additional charge.

Kindly logon to your payment account in Subplace (https://subplace.com/member/my_card) if you wish to update your payment details.

Once an order is confirmed, you will receive a call from our service team to confirm your delivery date and time. We only operate on weekdays from 9am-5pm (except Public Holidays)

*Please note that your order will be void and refunded if it is not fulfilled within 2 weeks from the order date.

The total time to install your washer dryer will take about 1 hour, depending on your intended placement and location of your building (landed/apartment/condominium/lift access/staircase)

We deliver to most parts of Malaysia.

Please note on the following coverage areas and expected delivery times.

Klang Valley (Selangor, WP Kuala Lumpur, Putrajaya) - 3-5 working days.

West Malaysia - 7 working days

East Malaysia (Road accessible locations only) - 14-21 working days.

This Rent-to-Own washer dryer model is a direct brand to consumer Online Exclusive product, if you wish to see this product before buying, you may visit our Khind Customer Service Centre at Bukit Jelutong.

Our Location
No. 2, Jalan Astaka U8/82, Bukit Jelutong,
40150 Shah Alam,
Selangor Darul Ehsan, Malaysia.

Telephone
1800-88-0032/03-7839 2090/2091/2092

Opening Times
Monday - Friday: 8.30am - 6.00pm (Except for Public Holidays)
Lunch Break: 1.00pm - 2.00pm

We provide scheduled cleaning services once every 12 months for our 36 month plan. Our customer service team will contact you for appointment booking. Cleaning services include levelling, clean inlet valve, clean drainage pump filter, clean detergent drawer, tumbler disinfection, and tumbler clean.

Yes, this rent-to-own washer dryer comes with 3 years general warranty (for 36-month subscription) with a 10 year warranty on the motor (one time replacement only).

No, we do not provide this service. Our customer service specialist will deliver and install the washer dryer to your doorstep to ensure the product is in perfect working condition.

If your washing machine is faulty or having problems, please reach out to us via WhatsApp livechat (018 2233 389) and we will assist you accordingly. You can also call our general call centre hotline at 1800-88-0032.

*Please expect up to 14 working days for repairs on the product. (28 days for East Malaysia - Outskirt area)