Store Coverage

West Malaysia

Outlets

Khind Marketing (M) Sdn Bhd Shah Alam, Selangor

Rent to Own Khind WD1438 10/6kg Washer Dryer Combo

Plan Description

The first Rent-to-Own Washer Dryer in Malaysia, Exclusively on Subplace! Available to Klang Valley customers only! - Free Delivery - Free Installation - 30 Days Trial




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More Information

Apply RM98 off promo upon check out!

Enter "KHIND98" promo code for RM1 billing on your first month!

Debit/Credit Card Accepted! (Subject to Approval)

Available to Klang Valley customers only.

The first Rent-to-Own Washer Dryer in Malaysia, Exclusively on Subplace!

- Free Delivery

- Free Installation

- 30 Days Trial

 

 

Frequently Asked Questions

Order

Why did my order get rejected?

All orders are subjected to credit assessment and approval process in the sole and absolute discretion of Khind. Reasons of rejection could be often times because of low credit score, potential fraud, bankruptcy.

Can I terminate or cancel my subscription plan and return the appliance?

Yes, you may terminate/cancel your subscription plan within the first 30-days upon receiving the appliance. No termination/cancellation is allowed after the 30-days return guarantee period.

Payments

Can I use debit card to make my payment?

Yes, for this Rent-to-Own model, we accept credit card or debit card.

How do I make payments?

Upon confirmation of order, you will be charged one month of payment and subsequent payments will be charged on the first day of the month until you complete the tenure of your subscription plan.

Scenario: Customer places an order on the 18th May 2022 and pays RM99 upfront for the first month of payment. Upon delivery of the product, the subscription is confirmed and the customer will be automatically charged RM99 on the 1st June 2022 and subsequently the 1st of every month for the duration of plan.

What happens once I have finished paying my rental plan? Do I have to return the product?

Upon full and prompt rental payment based on your subscription plan, the ownership of the appliance will be automatically transferred to the customer at no additional charge.

How do I update/change my payment details ie change of credit card or debit card information?

Kindly logon to your payment account in Subplace (https://subplace.com/member/my_card) if you wish to update your payment details.

Delivery

How will delivery be made?

Once an order is confirmed, you will receive a call from our service team to confirm your delivery date and time. We only operate on weekdays from 9am-5pm (except Public Holidays)

*Please note that your order will be void and refunded if it is not fulfilled within 2 weeks from the order date.

How long will the installation process take?

The total time to install your washer dryer will take about 1 hour, depending on your intended placement and location of your building (landed/apartment/condominium/lift access/staircase)

What are your product delivery coverage areas?

For the time being, our product delivery only covers Klang Valley areas.

Klang Valley area includes Selangor, W.P. Kuala Lumpur and Putrajaya.

We will notify our customers once this product is ready to deliver outside of Klang Valley.

Product/Service/Warranty

Can I view the product before buying it?

This Rent-to-Own washer dryer model is a direct brand to consumer Online Exclusive product, if you wish to see this product before buying, you may visit our Khind Customer Service Centre at Bukit Jelutong.

Our Location
No. 2, Jalan Astaka U8/82, Bukit Jelutong,
40150 Shah Alam,
Selangor Darul Ehsan, Malaysia.

Telephone
1800-88-0032/03-7839 2090/2091/2092

Opening Times
Monday - Friday: 8.30am - 6.00pm (Except for Public Holidays)
Lunch Break: 1.00pm - 2.00pm

What kind of service is provided from this Rent-to-Own plan?

We provide scheduled cleaning services once every 12 months for our 24 and 36 month plans. Our customer service team will contact you for appointment booking. Cleaning services include levelling, clean inlet valve, clean drainage pump filter, clean detergent drawer, tumbler disinfection, and tumbler clean.

What kind of warranty covers in the Rent-to-Own plan?

Yes, this rent-to-own washer dryer comes with 3 years general warranty (for 36-month subscription), 2 years general warranty (for 12 and 24 month subscription) with a 10 year warranty on the motor (one time replacement only).

Can I pick up the product myself?

No, we do not provide this service. Our customer service specialist will deliver and install the washer dryer to your doorstep to ensure the product is in perfect working condition.

My washer dryer is not working, what should I do?

If your washing machine is faulty or having problems, please reach out to us via livechat at www.khind.com.my/R2O and we will assist you accordingly. You can also call our general call centre hotline at 1800-88-0032.

Can I move my washer dryer to another address? Will the scheduled maintenance service be void?

Customers must get written consent from Khind if you wish to move the appliance to a new location. Our scheduled maintenance service will only be available if the new location is within Klang Valley area. The customer shall be responsible for transporting the appliance to the new location.

 

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