Latest Pricing plan:

Outright - RM 3,500

36 Months Rent-to-Own - RM125/ month for 36 months

Redefine Convenience with KHIND 2-In-1 Washer Dryer WD1438

- Free Delivery

- Free Installation

- Insurance Coverage

- Annual Care Plan

- Relocation Service

- 10 Years Warranty on Motor + 3 Years General Warranty

Frequently Asked Questions

Order

Why did my order get rejected?

All orders are subjected to credit assessment and approval process at the sole and absolute discretion of Khind. Reasons for rejection could often be because of low credit scores, potential fraud, or bankruptcy.

Payments

Can I use a debit card to make the payment?

Yes, for this Rent-to-Own product, we accept credit cards and debit cards.

How do I make payment?

Upon confirmation of order, you will be charged one month of payment and subsequent payments will be charged on the first day of the month after installation until you complete the tenure of your subscription plan.

Scenario: Customer places an order on the 1st of August and pays RM126 (RM125 + RM1 one-time processing fee) upfront for the first month of payment. Upon delivery of the product on 15th August, the subscription is confirmed and the customer will be automatically charged RM125 on 1st September and the 1st of every month for the next 35 months.

What happens once I have finished paying my rental plan? Do I have to return the product?

Upon full and prompt rental payment based on your subscription plan, the ownership of the appliance will be automatically transferred to the customer at no additional charge.

How do I update/change my payment details ie change of credit card or debit card information?

Kindly log on to your payment account in Subplace [https://subplace.com/member/my_card] if you wish to update your payment details.

Delivery

How the product delivery and installation be made?

Once the order is confirmed, you will receive a call from our installation team to confirm your delivery and installation date. 

How long does the product installation take?

It will take around 1 hour to install the product. It also depends on your intended placement and the location of your building (landed/apartment/condominium/lift availability/staircase availability).

What are the product delivery coverage areas?

We deliver to most parts of Malaysia.
Please take note of the following coverage areas and expected delivery time,
Klang Valley (Selangor, WP Kuala Lumpur, Putrajaya) = 3-5 working days
West Malaysia = 7 working days
East Malaysia (Road accessible locations only) = 14-21 working days

Can I pick up the product by myself?

No, we do not provide this service. Our customer service specialist will deliver and install the top load washer to your doorstep to ensure the product is in perfect working condition.

Service/Warranty

What kind of additional services are provided to this Washer-Dryer WD1438 Rent-to-Own plan?

We will provide Annual Care Plan (ACP) service once every 12 months for our OUTRIGHT plan. Our service team will contact you for the ACP service appointment. The ACP service includes product leveling, cleaning the inlet valve, cleaning the drainage pump filter, cleaning the detergent drawer, tumbler disinfection, and tumbler cleaning.

What's the product warranty?

For the Rent-to-Own plan, the Washer-Dryer WD1438 has 3 years of general warranty. However, for the Outright plan, the Washer-Dryer WD1438 has 2 years of general warranty. Both plans have 10 years of motor warranty.

Can I move the product to a new location? Will the warranty be void?

The Subscriber is entitled to one relocation per year, free of charge, for the duration of the general warranty period. The one-time free relocation is strictly subject to KHIND's sole discretion and management approval. Relocation service offered by KHIND only covers Peninsular Malaysia, Sabah, or Sarawak.

Others

If I faced a product issue, what should I do?

If your product is faulty or having problems, please reach us via WhatsApp at 018-2233389 [RTO Customer Service] or call the general hotline at 1-800-88-0032. Kindly take note that the product inspection time and reparation time will based on the product's condition.

Where can I view the physical product?

If you wish to see the product before buying, you may visit our Khind Customer Service Centre at Bukit Jelutong, Shah Alam, Selangor.

Our Location:
No. 2, Jalan Astaka U8/82, Bukit Jelutong,
40150 Shah Alam,
Selangor Darul Ehsan, Malaysia.

Hotline:
1800-88-0032
03-7839 2090/2091/2092

Business Operation Time:
Monday - Friday: 8.30 am - 6.00 pm (Except for Public Holidays)
Lunch Break: 1.00 pm - 2.00 pm